Project Prologue

In 2005, nete2 participated in a pilot initiative by the Singapore Prison Service (SPS), aimed at redefining inmate-family communication. Known as the Internet Home Televisit (IHT), the goal was to introduce a secure video conferencing system as a meaningful alternative to in-person visits.

As part of the initiative, nete2 developed and deployed a video application installed on computers of selected family members — enabling them to schedule and initiate calls directly to designated video conferencing terminals within correctional facilities. A web-based booking system streamlined the process, ensuring timely and secure connections.

The 24-month trial yielded promising results. Beyond easing logistical challenges of physical visitations, the IHT offered an additional channel for family connection, fostering stronger familial bonds and incentivising positive behavioural changes among the incarcerated — highlighting its rehabilitative value.

Televisit Project Development

Building on IHT’s success, the initiative evolved into the Televisit project. A key shift was the transition from home-based calls to public access points — designated as Public Link Centres (PLCs) — strategically located across the regions of Singapore. This move addressed potential cybersecurity risks associated with home environments, while maintaining accessibility for users.

As the turnkey solution provider, nete2 handled the full deployment of the video conferencing infrastructure across correctional clusters and PLCs. To support smooth operations, we implemented a backend management module for centralised monitoring and control over all endpoints. Operator interfaces enabled real-time oversight to ensure security and procedural compliances, and the ability to intervene in the event of violations.

To enhance visitor experiences, we also integrated a third-party visitor management platform — facilitating the user experience when scheduling televisits, and preventing commonly faced issues (e.g., conflicting bookings or inaccurate entries) due to real-time data sychronisations across both systems. Concurrently, the platform enabled secure identity matching and the upholding of stringent security, privacy, and data protection protocols.

nete2‘s continued involvement was anchored by the successful Proof-of-Concept in the pilot phase, where we demonstrated the feasibility of internet-based video visitation — a concept still foreign at the time. Our in-house development capabilities allowed us to distinguish ourselves, and deliver a robust, locally engineered solution that met SPS’s security standards.

As the Televisit project matured, its scope expanded. Televisit’s capabilities extended to community-based centres via partnerships with organisations like Community Chest, widening access for families. Our solution was also adopted into judicial contexts, allowing court proceedings to be conducted remotely — enhancing both efficiency and safety for all involved parties by reducing the need for prisoner transportation.

In healthcare settings, Televisit enabled incarcerated individuals to communicate with legal counsel while undergoing medical treatments — particularly during ongoing legal proceedings, highlighting the flexibility and relevance of Televisit beyond its original intents.

Subsequent phases of the project have evolved further with the adoption of virtualisation technologies, reducing reliance on physical infrastructure while improving scalability and reach.

Overall, the Televisit project has delivered significant and measurable public value — supporting rehabilitation through family reconnections, streamlining correctional operations, and improving institutional workflows across various sectors.

Since 2005, nete2 has remained a key partner in the ongoing development of this solution — a testament to our ability to adapt, innovate, and uphold high standards of security and reliability, reinforcing our credibility as a trusted provider of critical IT and software solutions.